Q: How do I fulfill my orders?

<ul> <li>Go to My order &gt;&gt; Ready to fulfill tab.</li> <li>Fulfill a single order: Click Fulfill order at the right corner of the order.</li> </ul> <img src="https://storage.crisp.chat/users/helpdesk/website/5a700cde7c01c800/image_opt3at.png" alt="" /> <ul> <li>Mass fulfill orders: select orders -&gt; Actions-&gt; Fulfill orders</li> </ul> <img src="https://storage.crisp.chat/users/helpdesk/website/5a700cde7c01c800/image_9b7wo4.png" alt="" />

Question 1

Which countries do you support delivery? How long does it take to ship my orders?

Accepted Answer

We cooperate with Yunexpress to ship your packages from China. When the packages come to the destination countries, Yunexpress's partner - a courier will continue carrying them.

This list includes:

Supported countries
Standard shipping time
Corresponding courier in the destination countries.

Question 2

Frequent Asked Questions

Accepted Answer

General Questions

Product Sourcing

How can I request quotations for my products?
[When will I receive my quotations?](https://help.crosspanda.com/en/article/when-will-i-receive-my-product-quotations-1d5jtvu

Question 3

Import orders

Accepted Answer

In order for Cross Panda to fulfill your orders from ShopBase or Shopify stores, first you need to export them to a CSV file corresponding to this template

Then, import this file by following these steps below:

Go to My order on dashboard -> Import Orders.

Select your product identity

Merchants often use SKU and product name to manage their inventory. The app will base on one of them to determine if products placed for orders are the same product or not. Products with the same SKU or product name will be regarded as one product.

Depending on your inventory management habit, it's optional to choose your product identity. However, in some special cases below, the app can only detect csv file if you select the correct indentity:

CSV file does not include a category for one of the identities -> select the existing one.
SKU of all products are identical -> add variant to product name -> select product name.

Click Load file -> upload the file from your computer -> Hit Import

If your file is valid, importing is successful. You will receive a message like this:

![](h

Question 4

What does my order status mean?

Accepted Answer

Understanding order status to manage your orders effectively.

If you log into the app >> My order, you will see your orders displaying in 8 different status:

To order: orders have been paid by your customers and are waiting for you to stock products placed in the orders. Please check if you request a quotation for the products, make purchase for them, and send fulfillment request.
Out of stock: orders that are sent fulfillment requests while there isn't enough quantity in stock. Stock more items and wait for 3-5 days when you receive an email notifying the arrival of the items. Thus, you can re-fulfill the orders.
Awaiting stock: you made purchase for the products of these orders but they have been still in transport to the warehouse. These orders will automatically change to Send fulfillment request tab when the items arrive.
Ready to fulfill: orders come with available products in your stock and are ready to be shipped. By default, the page will be directed to this tab when you visit My order. All you need to do is to press [fulf

Question 5

How can I purchase products?

Accepted Answer

There are different ways to purchase your products with CrossPanda.

B. Purchase product from Inventory.

A. Purchase product from Request list.

Request list is the section to manage quotations.

| Only products quoted can be purchased.

Go to admin dashboard -> Request list -> Quote created.

Enter quotation ID or URL source or product name to search for the quotation -> Click on the quotation.

Choose a purchase order type

Fulfill current orders: The option will recommend enough number of items to fulfill your current order. Hit Purchase or Purchase and fulfill now.

Set custom stock: you can adjust product quantity if choosing this option. Edit Ordered Quantity -> Hit Purchase.

Pay for the order.

Choose one of the methods below to make the payment:

![](https://storage.crisp.c

Question 6

How do I fulfill my orders?

Accepted Answer

Go to My order >> Ready to fulfill tab.
Fulfill a single order: Click Fulfill order at the right corner of the order.

Mass fulfill orders: select orders -> Actions-> Fulfill orders

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