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What is CrossPanda Balance and how to use it?
In this article: A. What is CrossPanda balance? B. How do you use it? A. What is CrossPanda balance? There are 2 types of payments involved while you purchase CrossPanda products: product cost and shipping fee. Since the shipping rate varies per country, time period, product weigh and packaging, we will only collect an estimated amount of shipping fee. The payment for shipping fee will be transferred to a credit account which is withdrawn or topped up when you fulfill orders. !(ht
How do I fulfill my orders?
Go to My order >> Ready to fulfill tab. Fulfill a single order: Click Fulfill order at the right corner of the order. Mass fulfill orders: select orders -> Actions-> Fulfill orders
China’s National Day (Golden Week) Holiday Notice
As the Chinese National Day Holiday is coming, Chinese factories and carriers will stop working for a couple of days. Below is important information you should notice to prepare a plan for this Golden Week. In this article A. When is Golden Week? B. How will Golden Week impact on fulfillment? C. How should I prepare for Golden Week? A. When is Golden Week? Golden Week will be celebrated from October 1st, 2020 to October 10th, 2020 . Most Chinese factories will close f
How long will the tracking numbers be updated in the app?
If your inventory is available, the tracking numbers will be live within 24 hours. If not, there will need a few more days (2-4 days) for stocking and fulfilling.
What does my order status mean?
Understanding order status to manage your orders effectively. If you log into the app >> My order, you will see your orders displaying in 8 different status: To order: orders have been paid by your customers and are waiting for you to stock products placed in the orders. Please check if you request a quotation f
Why can't I find my orders in the app?
The most common reason you can't find your orders in the app is that the time range isn't select properly. By default, the time range is set at the most recent order dates. Please carefully check the time range before entering order numbers.
Ecommerce Sales Events in China
As the end of the year is approaching, China ecommerce platforms like Alibaba usually offer one-day special shopping events. Retailers working with these platforms tend to stock a significant amount of goods to prepare for massive orders, which results in the scarcity of many products. Please note the followings when you place orders to purchase products during these periods: The events will be held on November 11th and December 12th. 7 days from November 9th to *November 15th
How do I manually import my orders?
In order for Cross Panda to fulfill your orders from ShopBase or Shopify stores, first you need to export them to a CSV file corresponding to this template Then, import this file by following these steps below: Go to My order on dashboard -> Import Orders. Select your product identity Mer
How do I map my orders?
There will be different products with different variants in your inventory. However, the app can not detect the product of orders corresponding to which one from the inventory. With orders of a new quoted product, this step is a must. There are 4 steps in total: Click on Map Product. !(https://storage.crisp.chat/users/helpdesk/website/5a700cde7c01