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• How do we calculate shipping fee?

  Since the shipping rate varies per country, time period, product weigh, packaging and shipping method, we will collect an estimated amount of shipping fee in advance, and then transfer it to a balance account which is withdrawn or topped up when you fulfill orders. To understand CrossPanda balance, please refer to this solution. In this article A. How can you estimate shippiSome readers

• Where can I find my quotations?

  We will send your quotations via email. Please check promotion tab and spam if you don't see them in your inbox. Click on this link which will direct you to the quotation tab in the app.Some readers

• How can I request a quotation?

  ShopBase users Sign up for an account here. Go to App dashboard >> Request Products >> fill in information required. Non-ShopBase users Request a quotation directly via this link. Register your account with your email address. ![](https://storage.crisp.chat/users/helpdesk/websitSome readers

• When will I receive my product quotations?

  We usually send the quote to you within 1-3 business days. However, It can take longer on holiday seasons.Few readers

• Which kind of products could you source?

  We support many products except the ones listed below: Guns or ammunition Control instruments and assault weapons Inflammable and explosive articles Plants and plant products Animals and animal products Any medicine Any food Liquid and powder products Pure battery and mobile power supply Illegally forged articles ChemicalsPopular

• Does the price include shipping fee?

  Yes, it does. The price(s) you see in the quotation(s) will be the final price(s) which already include(s) all kinds of fees such as shipping fee.Some readers

• How can I request quotations without product links?

  No worries if you don't have the product links to request quotations. Our team can manage to find the supplier(s) with a picture of the product(s) or the product name(s). Email contact@crosspanda.com or chat with us via Live Chat for more details.Some readers

• Why are some of the product prices more expensive than AliExpress?

  Our product prices already include all types of fees (fast shipping fees, inventory fee,... ). These are the final prices. Actually, the base cost for most of our products is **cheaper **than that of AliExpress's.Few readers

• How many products can I request for quotes?

  You can request as many as you want. However, But we recommend the maximum of 3 product links each time for faster product sourcing process.Some readers