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Handle customer's complains
Do you handle returns?
Sorry, we don't. The shipping fee for sending back orders to China is really expensive. If your products have any defects, we will refund or resend a replacement. Please feel free to contact us if you need our assistance.
What to do if I want to file a claim for my orders?
Please carefully check our refund policy before filing the claim. If your case is listed as a refund case, Go to app dashboard >> search for order numbers in My order >> Press File a claim. Choose your Prefered Solution. Fill in information requi
Where can I find the replacment/refund policy?
Details and information is in this link.
What evidence will I need to provide to support my claim?
Shipping issue We require no proof for these cases. Product issue: To ensure a speedy resolution, please include the following when you file your claim: If the product is dysfunctional: a video capturing the defect. If the product is a shipping wrong item: a picture of the product ( plus a photo of size label if the product is shoes or clothes) shipping label
How do I keep track of my claims?
Email notification After receiving your claims, CrossPanda team will send claim updates to the email address you registered for CrossPanda app. Claim status in our app You can visit the Claim section in the app to check your claims. Claims are sorted into 8 different states: New: claims have been created recently and we are about to check them. In review: we offer solution for
What if my customer want to refund/resend the item?
In 15 days after your customers receive the items. if there is any defect, please send a picture/video of it and we will send a replacement or issue 100% refund at base cost.